Privacy Policy

This Privacy Policy describes how Dandelion System (“we”, “us”, or “our”) collects, uses, and protects the personal information you provide when you visit our website or purchase our products and services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Identity & contact details — name, email address, phone number.
• Billing & payment information — billing address and payment card details (processed securely by Stripe; we do not store card numbers on our servers).
• Transaction data — details of purchases, subscriptions, and invoices.
• Technical data — IP address, browser type, operating system, referring URLs, and pages visited, collected automatically via server logs and cookies.
• Communications — messages you send us via our contact form or email.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and payments.
• Send order confirmations, receipts, and support responses.
• Provide, maintain, and improve our products and services.
• Respond to enquiries and customer support requests.
• Send service-related notices and updates (not marketing, unless you opt in).
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal and regulatory obligations.

3. Payment Processing

All payment transactions on our website are processed by Stripe, a third-party payment processor. When you make a payment, your card details are transmitted directly to Stripe and are never stored on our servers. Stripe’s use of your personal information is governed by their own privacy policy, available at stripe.com/privacy.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business (such as payment processors, email delivery services, and hosting providers), provided they agree to keep your information confidential.

We may also disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Dandelion System, our customers, or others.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting, or reporting obligations. Payment and transaction records are typically retained for seven (7) years in compliance with financial regulations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 10 below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

Dandelion System
Email: contact@dandelionsystem.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

Last updated: 17 May 2026